Invite your team and set roles

Most accounts are run by more than one person: an owner who pays the bill, a manager who tunes LARA and reads calls, a front-desk lead who works the inbox. Laddr has three roles so each of them gets exactly the access they need and nothing they don't.

The three roles

• Owner — full control, including billing and deleting the organization. There is always at least one owner. Owners can invite anyone, including other owners.
• Admin — runs the product day to day: phone numbers, knowledge, cadences, integrations, team. Admins can invite admins and members, but not owners.
• Member — works inside Laddr (inbox, leads, contacts, calls) but can't change org settings, add Pulse domains, or touch billing. Member surfaces that they can't edit show up read-only rather than hidden, so they still see what's configured.

Who can invite

Inviting is limited to owners and admins. A member who opens the team page sees the roster but no invite button. If a member tries to invite someone through the API, it's rejected.

Send an invite

1. Open Organization → Team.
2. Click Invite teammate.
3. Enter their work email and pick a role.
4. Send. They get an email with a link that's good for 7 days.

Until they accept, the invite shows as pending on the team page. You can resend or revoke it from there.

Manage people already on the team

From Organization → Team you can change anyone's role or remove them. Changing a role takes effect immediately, the next time they load a page. Removing someone revokes their access right away.