Billing
Track your usage and plan limits
Where to see how much of your plan you've used this month, what each meter measures, and what happens when you get close to the cap.
Max SvejdaCo-founder, CEO4 min readUpdated Jun 9, 2026On this page
Every plan comes with a monthly allowance. You can see exactly where you stand at any time, and Laddr warns you before you run out rather than cutting you off by surprise.
Where to check usage
Open Organization → Billing. Alongside your plan and invoices you'll find usage meters: each one shows what you've used this billing period against what your plan includes. They reset at the start of each cycle.
What each meter measures
Depending on your products, you'll see meters for:
- LARA call minutes — total minutes of calls this month. LARA and Bundle plans include 1,500 minutes.
- Pulse chat sessions — distinct visitor conversations. Pulse and Bundle plans include 5,000 sessions.
- Boost review sends — review requests sent. Boost and Bundle plans include 5,000 sends.
- Knowledge sources — websites, documents, and manual answers Pulse draws from. Pulse includes 25; the Bundle includes 100.
- Team seats — people on your account. Single-product plans include 1; the Bundle includes 10.
Custom plans run on the allowances in your contract rather than these defaults.
At 80%: a heads-up
When a meter crosses 80%, Laddr shows an amber banner on Organization → Billing and flags it internally so we can reach out if you're trending toward a cap. Nothing changes about how the product works: it's just a warning so you can decide whether to upgrade.
At 100%: a soft stop
When you hit a cap, new usage that would go over it pauses until the next cycle or until you upgrade. The stop is deliberately gentle:
- Calls already in progress are never cut off.
- When Pulse hits its session cap, new visitors see a short note to contact you directly instead of getting a broken widget.
- Nothing is deleted. Your transcripts, knowledge, reviews, and history all stay exactly where they are.
Limits cap new usage, never your data
Hitting a cap only slows down adding more this month. Everything you've already built stays in place, and it all comes back the moment the next cycle starts or you move up a plan.
Need more headroom
If you're regularly near a cap, the fix is a bigger plan. Upgrades take effect immediately and the new allowance applies right away, see Switching plans without losing data for how proration works.
No surprises
Between the 80% banner and the soft stop at 100%, you'll always know before a limit affects a customer. Check Organization → Billing whenever you want the current numbers.