Review your call transcripts

The point of LARA isn't just answering the phone, it's that nothing said on the phone disappears. Every call is recorded, transcribed, and filed against a contact, so you can pick up exactly where the caller left off.

Where calls live

Open LARA → Calls. You get a list of every call, inbound and outbound, with the caller, the time, the length, and the result. Click any row to open the full call.

Read a single call

The call detail page is the whole conversation in one view:

• Transcript — the full back-and-forth, so you can see precisely what was asked and what LARA said.
• Caller — matched to an existing contact when there is one, or captured as a new one.
• Result — what came out of the call: a booking, a qualified lead, a question answered.
• Linked records — the lead or contact the call belongs to, so you can jump straight into follow-up.

Turn it into a follow-up

When a call needs a human, you've got everything you need to respond well: the transcript tells you what they want, and the linked contact gives you their details. No "let me pull up your account": you already have it.

Search and filter

As call volume grows, use the filters on LARA → Calls to narrow by date or result, or search by caller, instead of scrolling. It's the fastest way to find a specific conversation or pull every call that turned into a booking last week.

Flag or remove a recording

From a call's detail page you can flag a call for follow-up or delete a recording you don't want to keep. Deleting removes the recording; the rest of the call record stays so your history and counts stay intact.