Pulse
Customize how the Pulse widget looks and greets visitors
Match the widget to your brand and set the first thing it says, so it feels like part of your site instead of a bolt-on.
Colin LawlessCo-founder, CTO4 min readUpdated Jun 9, 2026On this page
The default Pulse widget works the moment you install it, but a minute of styling makes it feel native to your site. Appearance lives in one place and updates everywhere without touching the snippet.
Where appearance lives
Open Pulse → Configure. You set the widget's name, accent color, and greeting here. Changes apply to the live widget after they save: you don't re-paste the embed snippet or redeploy your site.
Name and color
- Name is what shows in the widget header. Use your business name or a friendly persona, whatever matches how you talk to customers.
- Accent color drives the launcher button and the header. Set it to your brand color so the widget reads as yours.
The opening message
The greeting is the first line a visitor sees when they open the widget. Keep it short and specific to what you do: "Ask us about scheduling, pricing, or service areas" beats a generic "How can I help?" because it tells people the widget actually knows your business.
Write the greeting like a prompt
A greeting that names the topics you answer well nudges visitors toward questions your knowledge sources can handle. That means cleaner answers and fewer dead ends. Revisit it after you've read a week of sessions.
Decide where it appears
By default Pulse loads on every page that has the snippet. To hide it on pages where a chat bubble gets in the way (checkout, careers, a landing page), open Pulse → Configure → Page rules and add a path pattern with the action Hide. Full snippet and install detail is in Embed the Pulse widget.
Preview before you ship
Open your site in a fresh tab and confirm the launcher shows your name, your color, and your greeting. If it still looks like the default, hard-refresh: your browser may be holding an old copy of the widget assets.
Looks like you
Once the widget carries your name and color, visitors treat it as part of your site instead of a third-party pop-up, and they're far more likely to actually ask a question.